Terms & Conditions

designforward provides senior product design on a subscription basis. Work is requested through a shared asynchronous queue and delivered digitally, typically as Figma files, design systems, prototypes, and supporting documentation.

The service is run by one senior product designer. There are no account managers, no hand-offs, and no rotating team, so the person you brief is the person who does the work.

The service is provided remotely and asynchronously. There are no standing meetings; communication happens through the agreed request and feedback channels.

Subscriptions are billed monthly in advance in pounds sterling (GBP) via the agreed payment method. Your subscription renews automatically each billing period unless you pause or cancel before the renewal date.

Two subscription tracks are available: Single Track (one request in progress at a time) and Double Track (two requests in progress in parallel). You can move between tracks at the start of any billing period.

Prices are as published on designforward.io at the time you subscribe. If prices change, we'll give you at least 30 days' notice and the new price will only apply from your next renewal after that notice.

If a payment fails, we'll retry and notify you. Work on your queue pauses until payment is resolved.

You can pause or cancel your subscription at any time, with no notice period and no cancellation fees.

When you pause, your subscription stops at the end of the current billing period and any unused time is preserved, so you can resume where you left off. When you cancel, your subscription ends at the end of the current billing period.

Because work begins immediately, payments already made for the current billing period are non-refundable except as set out in the refund policy below.

Requests are sized by their actual complexity, and each request comes with a delivery estimate agreed before work starts.

Delivery estimates are good-faith estimates, not guarantees. Complexity is assessed by designforward when a request is submitted, and if a request is larger than expected we'll tell you before starting and, where useful, break it into smaller deliverables.

Turnarounds run on business days and assume you provide timely feedback. Delays in feedback or approvals may extend delivery times accordingly.

One request per track is worked on at a time. You can queue as many requests as you like and reorder them at any point.

Every request includes reasonable revisions until the work meets the brief you gave. Revisions mean refinements to the agreed scope, not a new brief.

If you change the brief materially after work has started, the change is treated as a new or re-scoped request and the turnaround estimate is updated.

You agree to provide clear briefs, the materials and access reasonably needed to do the work, and timely feedback when deliverables are shared for review.

You confirm you have the rights to any materials you supply (logos, copy, imagery, data) and that our use of them to complete your requests won't infringe anyone else's rights.

Requests must be lawful and must not ask us to produce work that is deceptive, discriminatory, or infringes third-party rights. We can decline any request on those grounds.

You own everything we make for you. On full payment for the relevant billing period, all intellectual property in the deliverables created for you, every design, file, and piece of work, is assigned to you, from day one.

We retain ownership of our pre-existing tools, templates, and processes used to create the work, but you receive a perpetual, royalty-free licence to anything embedded in your deliverables.

Unless you tell us otherwise in writing, we may display non-confidential completed work in our portfolio and marketing. We'll never share confidential information or work under NDA.

We treat your briefs, materials, product plans, and business information as confidential and use them only to deliver the service. We expect the same treatment of our pricing, processes, and working methods.

Confidentiality obligations don't apply to information that is public, already known, independently developed, or required to be disclosed by law.

Deliverables may make use of third-party tools, typefaces, icon sets, or stock assets. Where a third-party licence applies (for example a paid font or stock library), you're responsible for holding the appropriate licence for your continued use, and we'll flag this when it arises.

We're not responsible for changes, outages, or licence changes made by third-party providers such as Figma.

We warrant that the service will be performed with reasonable skill and care, consistent with over 20 years of senior product design experience.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.

Otherwise, our total liability to you for any claim arising from the service is limited to the fees you've paid in the three months before the claim arose. We're not liable for indirect or consequential losses, lost profits, or lost revenue.

You use and implement deliverables at your own discretion; final decisions about your product remain yours.

If you cancel within the first 7 days of your first subscription period and no work has been delivered, we'll refund your first payment in full.

After that, or once work has been delivered, payments are non-refundable except where required by law. If we ever fail to deliver, we'll make it right, with redelivery, account credit, or a refund at our discretion.

We may update these terms from time to time. If a change materially affects your subscription, we'll give you at least 30 days' notice by email, and the change won't apply until your next renewal. Continuing the service after that point means you accept the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Questions about these terms? Email hello@designforward.io.